One address
Contact Koit Academy
Orders, downloads, refunds, team purchases and corrections all go to the same inbox. It is read by the people who write the books, not by a support tier who will forward it to them.
Replies come within 24 hours. That figure is set in one place and quoted on the FAQ and the refund policy too, so it cannot say one thing here and another there.
There is no contact form on this page. A form would only compose this same email, and it would need a third-party endpoint that can break without either of us noticing. Your mail client will not.
Put these in the first message
- The email address on the orderPayhip files every sale under it, so without it there is nothing to look up.
- The product name, in fullFour titles begin with the word Mastering. Naming the wrong one costs a day.
- For a file that will not open: device and readerA PDF that fails in a browser viewer and opens in Acrobat is a different problem from one that fails everywhere.
Common reasons
Most emails are one of four things
A download that never arrived
Give us the address you paid with and the title. The file goes out directly, and nothing has to be proven first.
A refund or a wrong purchase
Say which book you bought and which you meant. Refunds run back through Payhip, so the money returns the way it came.
Buying several copies for a team
There is no seat pricing set up. Tell us how many people and which titles and it gets arranged by hand.
Something on the site is wrong
A page count that disagrees with the file, a broken link, a claim that does not hold up. These get fixed and credited.
If the answer is already written down, the FAQ has it in more detail than an email reply would — 40 questions across buying, delivery, the books themselves, refunds, and what happens to your email address.